Payment Policy for Velmavel

Effective Date: March 13, 2025

At Velmavel, we aim to make the purchasing process as simple, secure, and seamless as possible. This Payment Policy outlines the methods of payment accepted, as well as key information related to processing payments for your orders. By making a purchase on our website, you agree to the terms and conditions outlined in this Payment Policy.

1. Accepted Payment Methods

We accept a variety of payment methods to provide you with flexibility and convenience during the checkout process. The following payment options are available on our website:

  • Credit Cards: We accept all major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You may choose PayPal as your payment method during checkout. Simply log into your PayPal account to complete the payment process.

  • Apple Pay: If you are using a compatible device, you can select Apple Pay as a payment method for a fast and secure transaction.

  • Google Pay: Google Pay is also available as a payment method for customers who prefer using their Google accounts.

  • Other Methods: Occasionally, we may offer additional payment methods based on promotions or regional availability. If applicable, these will be listed on our checkout page.

2. Payment Processing

When you place an order, your payment will be processed securely through our payment processor. All payment transactions are encrypted using Secure Socket Layer (SSL) technology to ensure the protection of your sensitive payment information.

Once you provide your payment details and confirm your order, your payment will be authorized and processed. You will receive an order confirmation email once your payment has been successfully processed. If there are any issues with your payment, you will be notified immediately.

3. Billing Information

To complete a purchase, you will be required to provide valid billing information, including:

  • Name
  • Billing address (matching the address on your credit card or PayPal account)
  • Payment method details (credit card number, expiration date, etc.)

It is your responsibility to ensure that the billing information you provide is accurate and up-to-date. If there are any issues with your billing information, your order may be delayed or canceled.

4. Currency

All transactions on the Velmavel website are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, your payment provider may charge additional foreign transaction fees or convert the amount to your local currency based on their current exchange rates.

5. Sales Tax

Sales tax will be applied to your order based on the shipping address you provide during checkout. The applicable tax rate will be calculated and displayed before you confirm your purchase.

  • Sales Tax: The sales tax is calculated in accordance with the laws of the state or region where the order is being shipped. This may vary depending on the location.

6. Authorization Holds

When you place an order, your payment provider may place an authorization hold on your credit card or payment method to ensure the availability of funds. This hold typically lasts for a short period (usually 1-3 business days) and will be released once your payment has been fully processed and the order is shipped.

7. Payment Declines

If your payment is declined, it may be due to several factors, including:

  • Insufficient funds
  • Incorrect payment details (e.g., expired credit card)
  • Issues with your payment provider

If your payment is declined, please review your payment details and ensure that all information is correct. If the issue persists, we recommend contacting your payment provider for assistance. Once your payment is successfully authorized, you will receive an order confirmation email.

8. Payment Security

We take your security seriously. All sensitive information, including your payment details, is processed securely using SSL encryption. Our payment processor complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring your personal and financial data is handled securely.

Velmavel will never store or have access to your full credit card information. All payment data is securely processed by our trusted third-party payment processors.

9. Payment Disputes

If you have any concerns about the payment or billing for an order, please contact us immediately at info@velmavel.com or call (573) 329-6007. We will review the issue and work with you to resolve any payment-related problems.

If you choose to dispute a charge with your payment provider (e.g., credit card chargeback), we kindly ask that you contact us first to give us an opportunity to resolve the issue. Disputes may result in delays and potential additional fees.

10. Order Modifications and Cancellations

Once an order has been placed and payment has been processed, modifications or cancellations may be limited. If you wish to modify or cancel an order, please contact us as soon as possible at info@velmavel.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once your order is shipped, cancellations or changes may not be possible.

11. Payment Fraud Prevention

We take steps to prevent fraudulent transactions. We may request additional verification information, such as a copy of your identification or proof of address, to confirm the legitimacy of your payment. If we suspect fraudulent activity, we may cancel or suspend your order and notify the appropriate authorities.

12. Contact Information

For any questions or concerns regarding payments, please reach out to us at:

Thank you for choosing Velmavel. We are committed to providing you with a secure and convenient shopping experience. If you have any questions regarding this Payment Policy or the payment process, please don’t hesitate to contact us.