Payment Policy

Velmavel offers a variety of secure and convenient payment options to ensure a smooth checkout process for all our customers. Below is an overview of our Payment Policy, designed to give you peace of mind while shopping with us.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • Digital Payment Platforms: PayPal, Apple Pay, and Google Pay.
  • Gift Cards: Velmavel gift cards can be used to pay for full or partial purchases.
  • Buy Now, Pay Later: We partner with services like Klarna or Afterpay to offer installment payment options. These services allow you to split your total into smaller, interest-free payments (subject to approval).

2. Secure Payment Processing

Your payment information is processed using industry-leading encryption technologies to ensure it remains secure. Velmavel uses SSL (Secure Socket Layer) encryption for all transactions, safeguarding sensitive data such as credit card numbers.

3. Payment Authorization and Charges

When you place an order, your payment method will be authorized to ensure that funds are available. Payment will only be processed once your order is confirmed and ready for shipping.

4. Refunds and Payment Reversals

  • Refunds for returned or canceled orders will be issued to the original payment method.
  • Refunds are typically processed within 5-7 business days of receiving the returned item or approving the cancellation. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
  • For purchases made using Velmavel gift cards, refunds will be issued as store credit.

5. Failed or Declined Payments

If your payment is declined:

  • Please double-check the information entered (e.g., card number, expiration date, CVV).
  • Ensure your card is authorized for online purchases and has sufficient funds available.
  • If the issue persists, try an alternate payment method or contact your bank for assistance.

6. Taxes

Sales taxes are calculated based on your shipping address and are displayed at checkout. The total amount, including taxes, will be clearly shown before you confirm your order.

7. Currency

All transactions on velmavel.com are processed in USD (United States Dollars). If your payment card is issued in another currency, your bank may apply foreign transaction fees or currency conversion rates.

8. Buy Now, Pay Later Services

Velmavel partners with Klarna and Afterpay to offer flexible payment options:

  • You can split your total purchase amount into interest-free installments over a specified period.
  • Approval is determined by the payment service provider. Please refer to Klarna or Afterpay for terms and conditions.

9. Contact for Payment Issues

If you experience any issues during checkout or have questions about your payment, please contact us at info@velmavel.com or call (573) 329-6007.

Velmavel is committed to providing a secure, seamless, and stress-free shopping experience for all customers. Thank you for choosing us!