Shipping Policy

At Velmavel, we are committed to providing a seamless and reliable shipping experience for all of our customers. We understand the importance of receiving your purchases on time and in perfect condition, which is why we have designed our Shipping Policy to address every detail of the process.

1. Processing Time

  • Orders are processed within 1-2 business days of being placed.
  • Orders placed before 12:00 PM (EST) on business days are typically processed the same day. Orders placed after this time or on weekends/holidays will be processed the next business day.
  • During high-demand periods, such as holidays or sales events, processing times may extend to 3-4 business days.

2. Shipping Options and Delivery Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Delivers within 5-7 business days after processing.
  • Expedited Shipping: Delivers within 2-3 business days after processing.
  • Overnight Shipping: Arrives the next business day if the order is placed before 12:00 PM (EST).

Please note that delivery times may vary depending on your location, carrier delays, or unforeseen circumstances such as extreme weather conditions.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions on orders over a certain amount. These promotions will be clearly displayed on our website when applicable.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey on the carrier’s website. Tracking information may take up to 24 hours to update.

5. Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us immediately at info@velmavel.com or call (573) 329-6007.

  • For lost packages: We will work with the carrier to locate your package or provide a replacement.
  • For damaged items: Please provide photos of the damaged item and packaging to expedite the resolution process.

6. Shipping Restrictions

  • P.O. Boxes: We ship to P.O. Boxes only via standard shipping.
  • International Shipping: At this time, we ship only within the United States.