Shipping Policy for Velmavel

Effective Date: March 13, 2025

At Velmavel, we are committed to providing a seamless and efficient shipping experience for all of our customers. This Shipping Policy outlines the details regarding shipping methods, processing times, shipping costs, and delivery procedures. By making a purchase on our website, you agree to the terms of this policy.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days from the time your order is placed, excluding weekends and holidays. Please allow additional time during busy shopping periods or holidays.
  • Order Confirmation: Once your order is confirmed and processed, you will receive an email with shipping details and a tracking number (if applicable).
  • Shipping Delays: Occasionally, shipping may be delayed due to factors outside of our control, such as extreme weather conditions, carrier delays, or national holidays. If any significant delay occurs, we will notify you as soon as possible.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 5-7 business days (depending on your location).
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Next-Day Shipping: Available for select regions, with delivery the next business day after processing.

Please note that shipping times are estimates provided by our carriers. Delivery times may vary based on factors such as location, weather, and demand.

3. Shipping Rates

Shipping costs are calculated based on the shipping method selected and your delivery address. The exact shipping cost will be displayed at checkout before you finalize your order. We offer free standard shipping on orders over $75 within the United States.

  • Standard Shipping: Calculated based on weight and destination.
  • Expedited Shipping: A flat rate based on location.
  • Next-Day Shipping: A flat rate for express service.

4. International Shipping

At this time, Velmavel only offers shipping to U.S. addresses. However, we are working on expanding our shipping options to international customers in the near future. Please check our website regularly for updates.

For international shipping inquiries or questions regarding delivery outside the United States, please reach out to us at info@velmavel.com.

5. Shipping Restrictions

  • P.O. Boxes: We cannot deliver to P.O. Box addresses. Please ensure that you provide a valid residential or business address when placing your order.
  • Multiple Shipments: In cases where an order contains multiple items, your order may be shipped in separate packages. Each package will have its own tracking number.

6. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can track your shipment via the carrier’s website or the tracking link provided in the email. If you do not receive a tracking number within the expected time frame, please contact us at info@velmavel.com.

7. Delivery Issues

If you encounter any issues with your delivery, such as missing or delayed packages, please contact us immediately so we can assist you in resolving the problem.

  • Missing Packages: In the rare case that your package is lost or not delivered, we will work with the carrier to locate the package. If the package cannot be found, we will initiate a claim for the lost package.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving your order. We will assist you with a return, exchange, or refund depending on the situation.

8. Shipping Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for packages lost or delayed due to incorrect or incomplete address information. If you need to change the shipping address after placing an order, please contact us as soon as possible. Once the order is shipped, we may not be able to change the address.

9. Signature Confirmation

For certain high-value items, we may require signature confirmation upon delivery. If this is required, a signature will be needed at the time of delivery to release the package. If you are unavailable to sign for your package, the carrier will leave instructions on how to reschedule delivery or pick up the package at a local facility.

10. Returns and Shipping Costs

If you are returning an item, please refer to our Refund and Return Policy for detailed instructions on how to process your return. You are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

  • Free Return Shipping: In cases of incorrect or defective items, we will cover the return shipping costs.

11. Contact Information

If you have any questions regarding shipping, delivery times, or any issues related to your order, please contact our customer service team:

Thank you for shopping with Velmavel! We aim to provide fast, reliable, and secure shipping to ensure you enjoy your purchase as quickly as possible. If you have any questions or concerns about our shipping process, don’t hesitate to reach out to us!