Sales Policy for Velmavel

Effective Date: January 6, 2025

Welcome to Velmavel—your trusted destination for premium children’s toys. We are dedicated to providing high-quality, safe, and educational toys that nurture creativity and development in children. Our goal is to offer a wide range of fun and learning-driven toys, ensuring that every child has the opportunity to play, learn, and grow.

By shopping at Velmavel, you are choosing to purchase from a company that prioritizes quality, safety, and customer satisfaction. Below is our detailed Sales Policy, which covers all aspects of your shopping experience, from product selection to delivery.

1. Product Availability

At Velmavel, we strive to maintain a wide variety of toys for children of all ages, but product availability can change based on demand. We make every effort to ensure that the products listed on our website, velmavel.com, are in stock. In case an item you have ordered is out of stock, we will notify you via email and provide an estimated date for restocking or offer a suitable replacement.

2. Ordering Process

To place an order with Velmavel, follow these simple steps:

  1. Browse: Visit our website at velmavel.com to browse our diverse collection of children’s toys.
  2. Add to Cart: Once you’ve selected the items you wish to purchase, click the “Add to Cart” button.
  3. Review: When you’re ready, go to your cart and review your items.
  4. Checkout: Proceed to checkout by entering your shipping and payment details. We accept multiple payment methods, including credit/debit cards and PayPal.
  5. Confirm: Once your payment is confirmed, you will receive an email confirmation with your order details.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed securely to ensure your payment information is protected.

4. Pricing

At Velmavel, we believe in offering high-quality toys at competitive prices. All prices listed on our website are in USD. Prices are subject to change without notice, but once an order is placed, the price at the time of purchase will remain fixed.

We also offer discounts, special promotions, and seasonal sales, which are updated regularly on our website. Be sure to subscribe to our newsletter for exclusive deals!

5. Shipping and Delivery

We offer free standard shipping on orders over a certain amount within the United States. For orders below this threshold, shipping fees will be calculated at checkout. Our shipping options are as follows:

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Available for faster delivery at an additional cost.
  • International Shipping: We offer international shipping to many countries, and shipping fees will vary based on location. Delivery times may also vary depending on the destination.

Note: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

6. Order Cancellation

We aim to process your order as quickly as possible, and once an order has been placed, it is immediately sent for processing. However, if you need to cancel or modify your order, please contact us immediately at (573) 329-6007 or via email at info@velmavel.com. We will do our best to accommodate your request, but once an item has been shipped, we cannot cancel or modify the order.

7. Returns and Exchanges

Your satisfaction is important to us! If you are not completely happy with your purchase, we offer a 30-day return policy. To initiate a return or exchange, please ensure the following:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must contact us within 30 days of receiving your order to request a return authorization.
  • Shipping fees for returns are the responsibility of the customer, unless the item was damaged or defective.

Once we receive your return, we will process a refund or exchange as per your request. Refunds will be issued to the original payment method.

For more detailed information on our return process, please refer to our Refund and Return Policy.

8. Customer Service

At Velmavel, we pride ourselves on delivering excellent customer service. If you have any questions or concerns about our products, services, or policies, our team is here to assist you. You can reach us in the following ways:

  • Phone: (573) 329-6007
  • Email: info@velmavel.com
  • Address: 116 Dogwood Rd, Lancaster, Kentucky, United States

We strive to respond to all inquiries as promptly as possible, usually within 1-2 business days.

9. Privacy and Security

We take your privacy seriously. All personal information shared with us during the ordering process is protected by advanced security measures. For more details on how we protect your data, please refer to our Privacy Policy.

10. Website Terms

By making a purchase on Velmavel.com, you agree to our Terms and Conditions. Please take the time to review these terms before completing your order.

11. Promotions and Discounts

At Velmavel, we frequently offer promotions, discounts, and limited-time sales. To stay up-to-date with the latest offers, be sure to sign up for our newsletter. You can also follow us on social media for exclusive deals and updates.

Thank you for choosing Velmavel—where fun, creativity, and learning meet! We’re excited to be part of your child’s journey, providing high-quality toys that inspire growth and development. Visit us today at velmavel.com to explore our full range of toys and start shopping!