Sales Policy for Velmavel

Effective Date: March 13, 2025

Welcome to Velmavel! We are committed to offering a seamless and enjoyable shopping experience for our customers. This Sales Policy outlines the terms and conditions of making purchases through our website. By placing an order with Velmavel, you agree to the following terms. Please read this policy carefully before making a purchase.

1. General Terms

  • Eligibility: To make a purchase through Velmavel, you must be at least 18 years old or have the consent of a parent or guardian. By completing a purchase, you confirm that you are legally capable of entering into a binding contract.
  • Account Creation: You may need to create an account to place an order or access certain services. If you choose to create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2. Product Availability and Descriptions

  • Product Information: We aim to provide accurate product descriptions, images, and pricing on our website. However, we do not guarantee that all content is error-free. The product information provided is for reference, and the actual product may vary slightly.
  • Availability: Product availability is subject to change, and we do not guarantee the availability of any item. If an item is out of stock or unavailable, you will be notified, and we will offer the option of a refund, exchange, or backorder.

3. Pricing and Payment

  • Pricing: All prices on the website are listed in USD (United States Dollars) and may change without prior notice. Any price changes will be reflected on the website immediately.
  • Taxes: Applicable sales taxes will be calculated at checkout based on the shipping address. The sales tax amount will be displayed during checkout before payment.
  • Payment Methods: We accept various payment methods for your convenience, including:
    • Credit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay
    • Google Pay All payments must be made in full before your order is processed.

4. Order Confirmation and Cancellation

  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email will include the details of your order, including the products purchased, shipping information, and total price.
  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible at info@velmavel.com. If the order has not been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return policy for refunds.

5. Shipping and Delivery

  • Processing Time: We aim to process all orders within 1-2 business days. Orders placed after business hours or on weekends will be processed on the next business day.
  • Shipping Methods: We offer a range of shipping options based on your location:
    • Standard Shipping: Estimated delivery time is 5-7 business days within the United States.
    • Expedited Shipping: Estimated delivery time is 2-3 business days within the United States.
    • International Shipping: For international orders, shipping times can vary from 7-21 business days, depending on the destination country.
  • Shipping Fees: Shipping charges are calculated at checkout based on the weight, size, and destination of your order. The final shipping cost will be displayed before completing your payment.

Please note: Delivery times may vary due to weather conditions, holidays, or carrier delays. Velmavel is not responsible for any delays caused by these external factors.

6. Returns and Refunds

  • Return Policy: If for any reason you are not satisfied with your purchase, you can return items within 30 days of receipt. The returned item must be unused, in its original packaging, and in resalable condition. Please review our Refund and Returns Policy for detailed information about the return process.
  • Refunds: Once we receive the returned product, we will process a refund to your original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
  • Non-Returnable Items: Some items, such as opened toys or products with safety seals, may not be eligible for returns. Please refer to the product details for specific return guidelines.

7. Customer Service and Support

If you have any questions or concerns regarding your order, product availability, or need help with returns, please do not hesitate to contact us. Our customer service team is ready to assist you:

8. Changes to the Sales Policy

Velmavel reserves the right to update, modify, or change this Sales Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication. We encourage you to review this policy periodically for any updates.

9. Limitation of Liability

To the fullest extent permitted by law, Velmavel is not responsible for any damages arising out of the use of our website, products, or services. Our liability is limited to the total value of the products purchased.

10. Governing Law

These terms and conditions are governed by the laws of the United States and the state of Kentucky, without regard to its conflict of law principles. Any disputes that arise will be resolved through binding arbitration in Kentucky, United States.