Refund and Return Policy for Velmavel
Effective Date: January 6, 2025
At Velmavel, we are committed to providing high-quality products and ensuring that you have a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. Please review our refund and return guidelines below to understand the process.
1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item must be returned within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase, such as your order confirmation email or receipt.
Items that do not meet the above criteria, including products that have been opened, used, or damaged, may not be eligible for a refund or exchange. For hygiene and safety reasons, certain products (e.g., toys with small parts, sensory items) may not be eligible for returns unless they are defective.
2. How to Return an Item
If you wish to return an item, please follow these steps:
Contact Us: Reach out to our customer service team at info@velmavel.com or (573) 329-6007 to initiate the return process. Please provide your order number and the reason for the return.
Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number and detailed instructions on how to send the item back.
Prepare the Return Package: Package the item securely in its original packaging (if possible). Include the Return Authorization Number and a copy of your proof of purchase inside the package.
Ship the Return: Send the item to the following address:
- Velmavel Returns
- 116 Dogwood Rd, Lancaster, Kentucky, United States
Please note: The return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refund Process
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Please note that:
- Refunds may take up to 7-10 business days to appear in your account, depending on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product.
4. Exchanges
If you wish to exchange an item for a different product, you must first return the original item following the steps outlined above. Once the return is approved, you can place a new order for the item you want to exchange it for. Exchanges are subject to product availability.
5. Defective or Damaged Items
If you receive a damaged or defective product, please contact us immediately at info@velmavel.com or (573) 329-6007. We will work with you to arrange a replacement or full refund at no additional cost to you. Please provide photos of the damaged or defective item and a description of the issue when contacting us.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized items or items that have been opened and cannot be resold due to hygiene reasons (such as certain toys with small parts).
Please review the product details on our website before purchasing to confirm whether an item can be returned.
7. International Returns
For international orders, return shipping costs are the responsibility of the customer. Refunds will only be issued for the product price, excluding shipping costs. Please contact us for detailed return instructions if you’re located outside the United States.
8. Contact Information
If you have any questions regarding our Refund and Return Policy or need assistance with a return or exchange, please don’t hesitate to contact us:
- Email: info@velmavel.com
- Phone: (573) 329-6007
- Address: 116 Dogwood Rd, Lancaster, Kentucky, United States
We value your satisfaction and are here to ensure that your shopping experience with Velmavel is smooth and enjoyable. Thank you for choosing us for your child’s toys, and we hope to serve you again soon!