Refund and Return Policy for Velmavel

Effective Date: March 13, 2025

At Velmavel, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make your shopping experience as easy and hassle-free as possible. Please read the following terms carefully to understand how returns and refunds are handled.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Window: You may return items within 30 days of receiving your order.
  • Condition of Items: The items must be unused, undamaged, and in their original, unopened packaging. If the product has been opened or used, it may not be eligible for a refund or return unless it is defective.
  • Proof of Purchase: A valid proof of purchase, such as your order number or receipt, is required for all returns.

2. Non-Returnable Items

Some items are non-returnable due to hygiene or safety concerns. These include, but are not limited to:

  • Products that have been opened or unsealed.
  • Items that are marked as “final sale” or “non-returnable” on the product page.
  • Products that are customized or personalized to your specifications.

If you have any questions about the eligibility of a specific item, please contact us at info@velmavel.com.

3. Return Process

If you wish to return an item, please follow the steps below:

  1. Contact Us: Reach out to our customer service team at info@velmavel.com or call (573) 329-6007 to initiate your return. Please provide your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Pack the Item: Carefully pack the item(s) you wish to return in the original packaging (if available). Ensure that the items are in the same condition as when they were shipped to you.
  4. Ship the Item: Return the item(s) to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
  5. Return Shipping: We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your returned item(s), we will notify you via email about the status of your refund.

  • Refunds: If the return is approved, we will process the refund to the original payment method used at checkout. Refunds are typically processed within 5-7 business days after receiving the returned items.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
  • Restocking Fees: In some cases, a restocking fee may apply to returned items. This fee will be communicated to you before we process the return.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@velmavel.com. We will arrange for a return or exchange at no cost to you.

  • Damaged Items: Please take photos of the damaged item and packaging, as we may require them for our records. We will issue a full refund or exchange for damaged products.
  • Defective Items: If a product is defective within 30 days of purchase, we will offer a replacement or refund.

6. Exchange Policy

At Velmavel, we do not offer direct exchanges. If you would like a different size, color, or product, please return the item for a refund and place a new order for the desired product.

7. International Returns

For international orders, the return process is similar to domestic returns. However, please be aware that:

  • Return Shipping Costs: You are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped.
  • Customs and Duties: Any customs fees, taxes, or duties incurred when returning an item are your responsibility.

8. Late or Missing Refunds

If you have not received your refund after the typical processing time, please check your bank account again, as it may take additional time for the refund to reflect on your statement.

If you still have not received your refund after checking, please contact your bank or payment provider for further assistance. If the issue persists, please contact us at info@velmavel.com.

9. Contact Information

For questions or assistance regarding our refund and return policy, please contact our customer service team:

Thank you for shopping with Velmavel! We hope you enjoy your purchase. If you have any issues, please reach out to us, and we will be happy to assist you. Your satisfaction is our top priority.