Privacy Policy for Velmavel

Effective Date: January 6, 2025

At Velmavel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website velmavel.com and make purchases. Please take the time to read this policy to understand how your information will be handled.

1. Information We Collect

We collect various types of information when you visit our website, make purchases, or contact us. The information collected falls into two categories:

a. Personal Information

This includes information that identifies you personally, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (e.g., credit card details)

b. Non-Personal Information

This includes data that does not identify you personally, such as:

  • Browser type and version
  • IP address
  • Geolocation
  • Pages you visit on our website
  • Time spent on our website

We may collect non-personal information to improve the functionality and content of our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing orders: To fulfill and ship your purchases and manage payment.
  • Customer service: To respond to your inquiries, resolve issues, or address customer service requests.
  • Email communications: To send order confirmations, shipping updates, promotional emails (if you’ve opted in), and other information related to your account and purchases.
  • Improving your experience: To personalize your shopping experience, improve our website, and offer product recommendations.
  • Marketing: If you have opted in, we may use your information to send promotional emails or offers related to our products. You can unsubscribe at any time.

We will never sell or rent your personal information to third parties. We will only share your data with trusted third-party partners who assist in the operation of our website and services, and only to the extent necessary to complete your transactions.

3. Cookies and Tracking Technologies

To improve your experience on our website, we use cookies and similar tracking technologies to:

  • Remember preferences: Cookies help us remember your preferences and make your next visit more efficient.
  • Analyze website usage: We use cookies to track website activity and better understand how users interact with our website, which helps us improve site performance and user experience.

You can choose to disable cookies through your browser settings. However, please note that some features of our website may not function properly if cookies are disabled.

4. Data Security

At Velmavel, we use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes:

  • Secure Socket Layer (SSL) encryption for sensitive data, such as payment information.
  • Regular security audits to ensure the safety of our website and customer data.

Although we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms or other online stores. These websites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of these third-party sites before sharing any personal information.

6. Your Privacy Rights

As a customer of Velmavel, you have the following rights concerning your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-out of marketing: You can opt out of receiving marketing communications by following the “unsubscribe” instructions in any promotional email or by contacting us directly.

To exercise any of these rights, please contact us at info@velmavel.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be revised. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:

  • Email: info@velmavel.com
  • Phone: (573) 329-6007
  • Address: 116 Dogwood Rd, Lancaster, Kentucky, United States

Thank you for trusting Velmavel with your personal information. We are dedicated to ensuring your privacy is protected while providing you with the best shopping experience.