Privacy Policy for Velmavel

Effective Date: March 13, 2025

At Velmavel, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. By using our website or purchasing our products, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information

When you place an order or sign up for an account on our website, we collect personal information, including but not limited to:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (credit card details, PayPal, etc.)

Non-Personal Information

We also collect non-personal information automatically when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Referring website (the site you came from before visiting Velmavel)

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: Your personal and payment information is used to process and fulfill your orders, including delivering products and sending order confirmations and receipts.
  • Customer Support: We may use your contact information to respond to inquiries, process returns or exchanges, and address any issues you may have with our products or services.
  • Improving Our Website: We may analyze non-personal information to improve the user experience on our website, such as optimizing page layouts or identifying areas for technical improvements.
  • Marketing Communications: If you have opted in, we may send you promotional emails, newsletters, or special offers. You can opt out of these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly at info@velmavel.com.
  • Legal Compliance: We may use or disclose your information to comply with legal obligations, resolve disputes, or enforce our agreements.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including encryption and secure payment processing. Your payment details are transmitted securely using SSL (Secure Socket Layer) technology, which encrypts sensitive data during transmission.

Although we take all reasonable precautions to protect your data, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (such as payment processors and shipping carriers) to help us fulfill your orders and improve our services. These third parties are required to protect your information and only use it for the purposes for which it was provided.
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you in advance of any such change in ownership.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are placed on your device to help us remember your preferences, improve site performance, and gather information about how you use our site.

You can control the use of cookies through your browser settings, but disabling cookies may limit certain features of our website.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe at any time using the “unsubscribe” link in our emails, or by contacting us at info@velmavel.com.
  • Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@velmavel.com.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Velmavel. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Velmavel does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us at info@velmavel.com.

9. Changes to This Privacy Policy

Velmavel reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Thank you for trusting Velmavel with your personal information. We are committed to protecting your privacy and providing a safe and secure shopping experience.